Shipping policy

At Evie and Lane, we want your order to arrive smoothly and reliably. Below you'll find everything you need to know about processing, delivery, tracking, and shipping costs.

Order Processing

Once your order has been placed, you'll receive an order confirmation by email.

Order Cut-Off Time:
10:00 PM

Processing Time:
1–2 business days (Monday–Friday)

Orders placed after our daily cut-off time will begin processing on the next business day.

Once your order has been dispatched, we'll send you a shipping confirmation with tracking information so you can follow its journey.

Delivery Times

After processing, orders typically arrive within:

Estimated Delivery Time:
5–8 business days (Monday–Friday)

Total Estimated Time Including Processing:
6–10 business days

Most orders arrive within the estimated timeframe. Occasionally, delivery may take longer due to carrier delays, severe weather, public holidays, peak shopping periods, or other circumstances outside our reasonable control.

Free Shipping Across Australia

Enjoy FREE Standard Shipping on every order.

There is no minimum purchase required and no standard shipping charge added to your order.

It's simply one less thing to worry about at checkout.

How Your Order Is Shipped

Evie and Lane works with trusted fulfilment and delivery partners to process and deliver customer orders.

The carrier used for your order may vary depending on your delivery address, product availability, fulfilment location, and the most suitable delivery route.

This allows us to provide reliable delivery across Australia while keeping Standard Shipping free on every order.

Track Your Order

Every shipped order includes tracking when available.

Once your package has been dispatched, you'll receive an email containing your tracking information.

Please allow up to 48 hours after receiving your shipping confirmation for tracking updates to become active.

You can then follow your order as it makes its way to you.

Multiple-Item Orders

If you've ordered more than one item, products may occasionally be shipped separately depending on availability and fulfilment location.

Don't worry if one item arrives before another. When applicable, separate tracking information will be provided for each shipment.

You will not be charged additional standard shipping fees for split shipments.

Delivery Delays

While we make every reasonable effort to meet our estimated delivery times, occasional delays can happen.

These may include:

  • Carrier disruptions
  • Severe weather
  • Public holidays or peak-season volume
  • Processing delays outside our reasonable control
  • Additional transportation or clearance procedures where applicable

If your order is taking longer than expected, please contact Customer Care and we'll be happy to help you check its status.

Incorrect Shipping Address

Please review your shipping information carefully before completing your purchase.

If you notice an error after ordering, contact us as soon as possible at info@evieandlane.com.

We'll make every reasonable effort to update the address before fulfilment begins. Once an order has been processed or dispatched, we may no longer be able to change its delivery information.

Lost, Damaged or Incorrect Deliveries

Your order should arrive safely and as expected.

If your package arrives damaged, contains an incorrect item, or appears to have been lost in transit, please contact our Customer Care team as soon as possible.

For damaged or incorrect deliveries, please provide:

  • Your order number
  • A short description of the issue
  • Photographs where applicable

We'll review the situation and help provide an appropriate resolution in accordance with our policies and your rights under applicable Australian consumer law.

Returns

Changed your mind?

Eligible items may be returned within 30 days of delivery in accordance with our Return & Refund Policy.

For standard change-of-mind returns, return shipping costs are the responsibility of the customer.

Please contact Customer Care before sending a return so we can provide the correct return instructions and destination.

Your rights under the Australian Consumer Law are not limited by our 30-day change-of-mind return policy.

Questions About Your Delivery?

Our Customer Care team is available 7 days a week to help with questions regarding your order.

Evie and Lane

Email: info@evieandlane.com

Customer Care Hours

Monday – Friday: 9AM – 6PM
Saturday – Sunday: 10AM – 5PM

We aim to respond as quickly as possible during our customer service hours.